Refund policy of Distribution Dany Gauthier Inc.
Distribution Dany Gauthier Inc. is committed to complying with all applicable consumer protection laws, including those of the Québec Office of Consumer Protection.
To be eligible for a refund or exchange request
All refund or exchange requests must be submitted by email to [email protected] within 15 days of receiving your order.
To allow us to review your request, please provide:
- A photo of the product in question;
- A photo of the original packaging (box) showing the product label clearly;
- A description of the issue;
- A copy of your invoice or your order number.
As all ingredients and allergens are clearly identified on the product packaging, Distribution Dany Gauthier Inc. cannot be held responsible for allergic reactions, food intolerances, or any other condition related to the consumption of a product when the information provided on the label has been followed.
Personal preferences regarding taste, texture, or flavor do not constitute valid grounds for a refund or exchange.
We do, however, stand behind the quality of our products. If a product is defective, damaged, or does not match your order, we will review your request and, where appropriate, provide a replacement or issue a refund in accordance with applicable consumer protection laws.
Other Specific Situations
In the event of an item being out of stock, we may offer you an equivalent product or one of equal or greater value at no additional cost. If this alternative is not acceptable to you, a full refund will be issued for the unavailable product.
If, due to an error on our part, we are unable to deliver your order or part of your order, we will notify you as soon as possible. You may then choose to cancel the delivery of the affected product(s). In such cases, a full refund will be issued for any product(s) that could not be delivered, using the original method of payment.
Shipping policy of Distribution Dany Gauthier Inc.
Shipping and delivery
Free home delivery across Québec through our internal network of professional delivery drivers.
In-store pickup available at our warehouse located at 470 rue de la Science, Alma (during business hours).
Delivery to remote regions (Nunavik, Lower North Shore, etc.) is available through our specialized partners (e.g., Air Inuit, Bella Desgagnés...)
We do not charge any delivery fees, regardless of the order amount or destination. (Some exceptions may apply in cases of extreme conditions.)
Actual delivery date and receipt
Once your order has been placed:
You will receive a confirmation email with the scheduled delivery date.
The delivery driver will call you approximately one hour before arrival to confirm.
No orders are left outside, as our products are not packaged in insulated boxes. Someone must be present to receive the delivery.
Deliveries are made using a refrigerated vehicle, and all products are frozen. They should be placed in the freezer immediately upon receipt.
Delivery time
Orders are usually delivered within an average of one week.
No deliveries or pickups are made on weekends.